Connect Contact Relationship Management System

The Product

CONNECT is the multimedia communication platform for radio and television stations.  It is a state-of-the-art oriented call center solution from a single source, tailored specifically to the needs of broadcasters.

It provides quicker accessibility to audience data and thus provides an increase in listener and viewer contacts.

  • Central database for all relevant audience information
  • Customer contact information immediately available during incoming calls
  • Overview of the listener contact information and respective proactive measures
  • Extensive evaluation possibilities
  • VoIP or standard telephone systems integration
  • Integrated call management system
  • Integrated E-Mail client with batch function
  • Options for listening to and storing voice mails
  • Interface to standard broadcast industry systems
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The Solution

CONNECT is the integrated communication system for radio and television broadcasters.

CONNECT professionalizes your communications system by integrating the telephone, routing and messaging functions currently available within your network. Different communication formats are combined in a uniform platform and are easily integrated into the existing IT landscape.

Thanks to intelligent logic, callers are automatically identified, prioritized and forwarded to the right employee. Voice-Box messages and recorded conversations are delivered broadcast ready as an audio file.

The supervisor module is used to control, manage and monitor the real time utilization of the communication workflow.

Main Aspects

Communication

Viewer & listener communication

Information

Central processing of information and data

Integration

Integration of all communication elements and information into one homogenous system

References

Our references include:

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